Privacy Policy

At Mad Expeditions, we are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data in compliance with applicable privacy laws. 1. Information We Collect We collect personal information necessary for processing your travel bookings and ensuring a smooth travel experience. The types of information we may collect include: • Full name, date of birth, nationality, and passport details • Contact details (email address, phone number, etc.) • Payment information for booking and transactions • Travel preferences and special requests • Medical information, if applicable, for specific trip requirements • Photos or videos you provide, or that are taken during your trip 2. How We Use Your Information We collect and use your personal data for the following purposes: • To process and confirm your bookings • To provide you with trip details, itineraries, and updates • To communicate with you about your travel arrangements and respond to inquiries • To ensure your safety during travel, including informing relevant service providers of any special requirements or medical needs • To comply with legal and regulatory obligations 3. Merchant of Record and Payment Processing The Merchant of Record for all payments made through our platform is Square. We work with trusted third-party payment processor Square to securely handle your transactions. Square uses secure methods to process your payment and maintain your financial data. We do not store sensitive payment details (like credit card numbers) directly on our systems. Payments are processed via our secure payment gateway, and your personal information will be shared with this provider solely for the purpose of processing payments and completing your travel arrangements. 4. Data Sharing and Security We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may need to share certain information with trusted partners and service providers (e.g., airlines, hotels, tour operators) who are involved in providing your travel arrangements. These third parties will only use your data to fulfill their responsibilities related to your trip. We maintain reasonable safeguards to protect your personal data from unauthorized access, disclosure, alteration, and destruction. This includes secure payment processing via trusted payment gateways. 5. Retention of Data We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. 6. Your Rights You have the right to access, update, or request the deletion of your personal data. If you wish to exercise these rights or have any concerns about how your data is handled, please contact us. 7. Use of Photos and Videos Any photos or videos we take during your trip may be used for promotional purposes, such as on our website or social media. If you would prefer not to have your likeness used in such materials, please inform us before or during your trip, and we will ensure you are not featured. 8. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all personal information we hold. By booking with us, you consent to the collection, use, and processing of your personal data, including photos and videos, as outlined in this Privacy Policy. Additionally, you consent to the processing of your payment information through our payment gateway and our trusted partners and agents involved in providing your travel arrangements.